Firefighters raise concerns about new dispatch policy

Aug. 31, 2018, Vancouver – A new 911 policy designed to improve ambulance response times also has firefighters feeling sidelined during lower-risk medical calls when they could be helping out. B.C. Emergency Health Services changed its dispatch system back in June in an effort to get paramedics out to critical situations faster, and the agency says response times have been reduced by minutes – an improvement that can potentially mean the difference between life and death. CTV News reports. | READ MORE